Sony is trying to get the ball rolling on a wide range of services for the Playstation Network. Some of you might have noticed that the store is still down, others might have been trying futilely to get into it and never realized that Sony has not opened it yet (as evidenced by some recent comments on another article here). So here’s a quick Q&A that was posted on the Playstation blog today talking about what is and isn’t up.
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.
Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.
Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.
Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.
Other questions that have been coming in, obviously to them as well as GDN, include the announced programs for PSN users including the Welcome Back bonuses and the Debix Allclear ID. Nothing has really been stated about when those programs will start but you can bet it will probably be soon.
Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.
Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.
So to recap, not all PSN services are up and running just yet, as is to be expected, and the compensation programs aren’t open yet, also to be expected.
There are loads of questions about content that was supposed to be published for PSN and Playstation Plus members. Sony has stated that they will pick up the PSN and Plus publishing schedules where they left off so that everything still gets released and so that we don’t miss anything.
So hang in there, things are slowly returning to normal and all services will be up and running sooner or later. Of course, if you’re like me and security is a factor for you, then you’re more than happy to wait. If you’re more narrow-minded then you’re just angry about it all. You might want to slow down and examine the situation more carefully to see just how large of a problem it could be for you and how big of a problem it already is for Sony who has had to do everything from lose perhaps millions in revenue to answer to federal governments in several countries where it operates to lose even more as they try to appease the user base. In the end it’s going to cost them billions and if you’re angry now, think how angry you might be if they have to shut down the service altogether because they can’t afford to keep it running when all is said and done.
So, relax, it could be far worse.