Battle.net System Not Compromised Says Blizzard Staff, What to Do if Your Account is Compromised

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As if the rash of errors, emergency maintenance and generally poor start to the lifetime of Diablo III in terms of technical aspects weren’t enough, there were rumors that Battle.net, Blizzard’s online server system for authentication and online play, was compromised.Battle.net not hacked they say

Blizzard staff have stated that there was in fact no breach and that user data has not been compromised. There have been, however, increased reports of individual account issues. To be expected when millions start to play a new game online. It’s also a very valid reason to make sure your password is extremely difficult to guess because if it isn’t, you might lose that account sooner or later.

Here’s some recent information on it all from Blizzard:

 We know how frustrating it can be to become the victim of account theft, and as always, we’re dedicated to doing everything we can to help our players keep their Battle.net accounts safe -- and we appreciate everyone who’s doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here: www.battle.net/security.
 
We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called Battle.net SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked Battle.net account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the Battle.net SMS Protect system to send you a text message whenever unusual activity is detected on your account, keeping you aware of important (and possibly unwanted) changes.
 
For more information on the Authenticator, visit http://us.battle.net/support/en/article/battle-net-authenticator-faq
 
For more on the Battle.net Mobile Authenticator, visit http://us.battle.net/support/en/article/battle-net-mobile-authenticator-faq
 
For more on Battle.net SMS Protect, visit http://us.battle.net/support/en/article/battlenet-sms-protect
 
We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior -- such as logging in from an unfamiliar location -- we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the Battle.net website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.
 
As always, if you think you’ve been the victim of an account compromise, head to the "Help! I’ve Been Hacked!" tool at http://us.battle.net/en/security/help for assistance.

Once again, be sure to strengthen your passwords and use the tools available from Bilzzard to make sure that your account is as secure as it can be.      

 

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