Generation: Gamerz AOL Nightmare

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{tag [OpEd]}

 Although a bit embarressing as an IT professional, even I used AOL at one time (think back to the first versions which came on 3.5" disk).

Apparently, AOL is in the habit of hiring some real control freaks (well, at least one). They also seem to have to follow a strict script when on the phone with customers. Check out this guy's blog about his experience contacting AOL to cancel his account. The audio is a bit long, but gets pretty amusing toward the end.

In : PC

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