Aimed at providing high quality, multi language, outsourced customer support at cost effective prices, Babel has partnered with Game Centre Group to launch a range of joint customer support services. Under terms of the agreement Game Centre Group will supply US based support teams and use its extensive technology to link in Babel’s scalable European language resources and locations, to provide a unique end to end service for the key North American and European markets.
With clients viewing customer support as a requirement but also a costly in-house luxury, Babel and Game Centre Group have combined to focus on delivering a high quality, secure service which gives publishers and MMO developers the support they need but with all the advantages of an outsourced service.
"Babel regularly recruits and trains in over 20 languages, and with locations in UK, Canada and India already and more underway, it was the ideal partner to choose" said D.Scott Mattson President of Game Centre Group, "we have the knowledge and technology to offer first class support and Babel have both the games knowledge and the resources on which we can both leverage, so it is an ideal solution".
"Being able to take the knowledge we gain during the QA and localisation phase of a title and apply that to customer support is another great example of Babel taking the lead. Customers paying significant monthly fees really need to be looked after by professionals working in a secure environment rather than relying on support by a fan base in bedrooms. I am proud to be partnering with Game Centre Group who share our vision of delivering world-wide high quality services." said Richard Leinfellner Babel CEO