Trion Takes on Three New Names

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Trion World Network, Inc. (Trion), the publisher and developer of server-based games and connected entertainment, has strengthened publishing and service capabilities with new hires Thor Biafore, Customer Support Manager, Jack Wood, In-Game Support Manager, and Erik DeBill, Senior Platform Billing Lead.

Biafore and Wood join Trion with more than 10 years each in customer service and management. Biafore spent the last five years as Global Director of Customer Service for Blizzard Entertainment where he was the driving force in building the largest and most respected support organizations in the gaming industry, taking World of Warcraft from launch to more than 10 million subscribers.

Wood, an industry veteran who has managed customer support teams on more than a dozen MMOG titles with Origin, NCsoft, and Ping 0, knows first-hand what it takes to create and maintain a robust, cost-effective, and successful customer service department for online gaming.

Erik DeBill spent the last five years at NCsoft Interactive, where he was the Billing and Tools development manager and provided billing solutions and tools for five online game titles and numerous expansions.

In : PC

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